Grand Casino Hotel Resort revolutionises guest experience with Agilysys Technology

As a result of the rising expectations and demands of casino-goers, Grand Casino Hotel Resort, in Shawnee, Oklahoma, is taking a strategic leap to enhance its operations and elevate guest experiences.

With over one-third of adults expressing their intent to visit a casino in the next 12 months, the renowned establishment, part of the Citizen Potawatomi Nation, is leveraging cutting-edge hospitality-focused technology from Agilysys to capture a greater share of the market and foster guest loyalty.

Seamless inter-operatability

Justin Dunsworth, Chief Technology Officer at Grand Casino Hotel Resort, highlighted the positive impact of Agilysys solutions on both hotel and casino operations. The seamless inter-operability not only allows guests to use player club points but also significantly reduces the need for in-house infrastructure maintenance.

Darren Student, Vice President of Sales at Agilysys, emphasized the transformative role of technology in setting apart gaming and hospitality establishments. He underscored the importance of Agilysys solutions in maximizing ROE by facilitating personalized services for guests, whether through mobile devices or in-person interactions, solidifying the notion that the right technology is the winning ticket to success in the industry.

Recognizing the significance of the Return on Experience (ROE) metric, which emphasizes the financial benefits derived from better serving both guests and staff, Grand Casino Hotel Resort has invested in a suite of cloud-native Agilysys solutions. These innovations are poised to redefine various aspects of the casino experience:

Intuitive guest-facing system

Grand Casino Hotel Resort will introduce an intuitive, cloud-based application empowering restaurant patrons to select their own seats while making reservations. This not only enhances guest satisfaction but also optimizes space utilization within the establishment. Agilysys provides an award-winning POS system, ensuring leading-edge security, ease of use, and transaction efficiency across the entire property.

With a user-friendly interface minimizing staff training, this system caters to a wide array of customer preferences for seamless point-of-sale transactions. Embracing the trend towards contactless experiences, the casino hotel incorporates a mobile self-service food & beverage ordering system. This innovation offers patrons a user-friendly order-and-pay experience, applicable in food courts, bars, restaurants, or even within the comfort of their rooms.

Grand Casino Hotel Resort is enhancing its guest experience with a commission-free room and activity booking platform. Guests can seamlessly upgrade rooms, schedule spa treatments, reserve golf tee times, make dining reservations, and manage their entire itinerary through an integrated platform.

Agilysys is introducing an innovative system for the procure-to-pay process, optimizing vendor relationships and minimizing waste. This solution enhances productivity and efficiency in purchasing across all departments and locations. Tailored applications for spa and golf management ensure exclusive and personalized experiences for guests, while maximizing resource utilization in treatment rooms and on the golf course.

The comprehensive approach, incorporating state-of-the-art integrated software modules, is hailed as the “winning ticket” to enhancing the overall guest experience. The collaboration does not stop at reservation management; it extends to empowering guests to manage their entire trip.

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